All Joya products sent from California. We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. All shipments have online tracking and are sent within 48 hours. Our standard shipping method is UPS Ground. It will take usually 1 to 5 business days for the shipment to arrive.

  • Orders placed before 1pm PT will be shipped same day.
  • Orders placed after 1pm PT will be shipped next business day.
  • Orders will be shipped Monday thru Friday.
  • Orders will not be shipped on national holidays.
  • Orders placed after 1pm Friday will be process on Monday. 

Please allow 8 hours for order processing time.

If you have any questions about shipping or arrival date, please use our tracking menu or contact Joya Shoes USA HQ to confirm 916.418.4393.

We only accept orders to a valid street address. We do not deliver to P.O. Boxes. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any Service Guarantee, and will require an address correction. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

If your order is unsuccessful due to an invalid address and we’ve tried to contact you and we don’t hear back, your order will be cancelled in 7 days

Any orders shipped outside of the US, the customer is responsible for paying for any tax and duties for the order.  If a customer refuses the package or does not pay the shipping party, the cost will be deducted from the return.