HOW MY ORDER SHIPPED?
All Joya products sent from our warehouse in San Francisco, California. We pride ourselves on shipping your order quickly. 99% of in-stock orders leave our warehouse within one business day. All shipments have online tracking and are sent within 48 hours. Our standard shipping method is UPS Ground. It will take usually 2 to 5 business days for the shipment to arrive. The standard shipping costs in United States is $9.99, this amount will be added during checkout. From an order value of $200 the shipping costs are free.
HOW CAN I TRACK THE PROGRESS OF MY ORDER?
You will find a tracking number in your shipping confirmation email to follow the status of your shipment. You can track it on WWW.UPS.COM
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
We offer standard delivery via courier from our California warehouse, a signature will not be required upon delivery. Shipping times vary by location, all shipment have online tracking and are sent within 48 hours. It will take usually 2 to 5 business days for the shipment to arrive. The shipping costs of $9.99 will be added during checkout. From an order value of $200 the shipping costs are free.
WHAT IF I AM NOT AVAILABLE WHEN DELIVERY OF MY PACKAGE IS ATTEMPTED?
If you are unavailable at the time of delivery, the courier will leave a note with information about the next delivery attempt or how to contact them.
WHAT SHOULD I DO IF MY ORDER HAS NOT BEEN DELIVERED YET?
If you encounter a problem with your delivery please contact our customer service team and we will be happy to assist you.
DO I PAY TAX CHARGES ON MY ORDER?
Tax charges are determined by your government and are covered in the cost of your order. Any orders shipped outside of the US, the customer is responsible for paying for any tax and duties for the order. If a customer refuses the package or does not pay the shipping party, the cost will be deducted from the return.