We gladly accept returns within 30 days of the date of receipt from customers who purchased their Joya product from us.joyashop.swiss. Your satisfaction is our priority and we hope that your order has met your expectations.
If you change your mind about any of the products for any reason, you may return the product within 30 days of receipt for an exchange, store credit or refund.
EXchanges: Please note we can only process like for like exchanges for a different color or size of the same style.
You may return goods and receive an exchange, credit or full refund providing that the goods have not been worn, damaged, washed or altered. Please note we cannot exchange or refund items of which you have not taken reasonable care. Please note that you will be required to arrange and pay for the goods to be returned to us, in the case of a refund, we will refund the value of the goods only.
Joya is not responsible for packages sent by consumers and lost in transit. We process most returns within 2-5 days of their receipt. Once your refund has been processed it can take your bank up to 10 days to post the credit to your account. All refunds will be in the same form as the original payment, the time it takes for the funds to reach your account once we process the refund is dependent on your bank or card issuer.
